Refund Policy

KairoNova Refund Policy

We want you to love every KairoNova product—but if something’s not quite right, we’re here to help.

60-Day Satisfaction Guarantee

If you’re not satisfied with your purchase, you may request a refund within 60 days of delivery—no hassle, no hard feelings. Your wellness journey is important to us, and we’re committed to making it a positive one.

Eligibility for Refunds

To request a refund:

•    Contact us within 60 days of receiving your order.
•    Provide proof of purchase (like your order number or confirmation email).

Note: Shipping charges are non-refundable. Return shipping costs may apply unless the return is due to a damaged or incorrect item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or you receive the wrong item, please reach out to us within 24 hours of delivery. We’ll make it right—whether that means sending you a quick replacement or finding the easiest solution that works for you.

How to Request a Refund

Email us at [your email address] with your:
•    Full name
•    Order number
•    Reason for the return

Our team will get back to you within 1–2 business days with next steps.

Refund Timing

Once approved, refunds are processed to your original payment method. Depending on your bank, it may take 5–10 business days for the credit to appear on your statement.